Support and FAQ
How can we help?
Email gowei@me.com for support. Include your store name and order number, but do not send customer payment details.
How does the app work?
- Add the customer and sale items in Shopify POS.
- Open the Receipt Photos tile before taking payment.
- Take and attach up to ten photos, waiting for the green confirmation.
- Complete checkout and send the normal Shopify email receipt.
Where are photos stored?
Photos are stored in the merchant’s Shopify Files and linked to the order. They are not saved as separate copies in the app’s database.
Why are photos missing from the email receipt?
The receipt template needs the one-time photo block installed at the bottom of the POS and mobile receipt. Open the app in Shopify admin and follow the receipt setup instructions. Existing receipt customizations can remain.
When does a Flexi Pass charge?
A Flexi Pass provides seven consecutive days of access for US$3. Automatic activation is on by default after the merchant chooses that plan. If the previous pass has expired, the next receipt-photo use starts a new pass. Merchants can turn automatic activation off in the app at any time.
Can I change plans?
Yes. Open Plans and setup in the app, then choose Change plan. Plan changes are handled through Shopify App Pricing.